Refunds

Since we sell customized products, we typically cannot exchange them, however, in the event you receive damaged or defective custom products, we will work with you to make it right.

We appreciate your business and are committed to fulfilling your order with precision and care. Email us your request for a refund to info@notherround.com and let our Customer Care Specialists do what they do best!

Canceling an Order

We hope you never have to cancel an order with us, but we understand that this happens sometimes. To cancel an order, you must contact at info@notherround.com within 24 hours of placing your order.